When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.
VIP Install provides in-home, or office delivery and assembly of most furniture and related items as well as removal of all packaging materials.
Your item(s) will be transported to a local installer via a line-haul carrier.
The local installer will thoroughly inspect the items to make sure that they are in good condition.
The local installer will call you to schedule a delivery appointment: Deliveries made between the hours of
are billed at straight time; after-hours and weekends are billed as overtime.
Upon delivery please inspect the item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage on this receipt or, if refusing a delivery due to damage please note ‘ refused due to damage’ on the receipt. If you do not specify damage we will be unable to issue replacements.
Please inspect the merchandise thoroughly prior to the installer’s departure.
The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
VIP Install is available anywhere in the
Puerto Rico, and parts of
Canada. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped.
Extraordinary delivery conditions may require an additional fee to be paid.
If you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. In the event the damaged item is not returned, we will charge your credit card for the non-returned item.
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 25% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by Newport Business Interiors. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space in which you are placing the furniture. Sorry, we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 10 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
We select our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide follow-up service after the sale if required. Also, please understand that some items can be temporarily out of stock. We are entirely dependent upon our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!